> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.alertbot.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Help Desk Support Levels

Our standard support level consists of "on-demand" support, where services are provided and our customers can contact [Help Desk](https://www.alertbot.com/contacts.html) if any additional assistance is needed.  
  
We also provide more advanced support levels that consist of "Proactive Support," where our customers receive script management and special consultations about their performance plus customized implementations.