Screenshot on Error
Question / Issue: How can I see what the test station saw when an error occurred?
Answer / Solution: When we capture a screenshot we store an exact copy of the source code received from your server when the page failed (the same source code you would see if you used the "View Source" feature of your browser).
When we display the screenshot to you in our Test Report, our system attempts to render the source code we captured. Keep in mind that our display of the source code may not produce an accurate graphical representation of what the page looked like to the user when we initially tested the page. This is due to the technical limitations we have when rendering the captured source from our server rather than on your servers. Adding to this limitation is the fact that our system must disable Javascript in your source code during the rendering to prevent them from interfering with our own control panel code. For this reason the screenshot we display is often times not an accurate graphical representation of what a real user would have seen at the time of the test. The screenshot should only be used for observing the page's text content (and source code) and not for the purposes of determining whether the page rendered correctly at the time when it was tested.
Answer / Solution: When we capture a screenshot we store an exact copy of the source code received from your server when the page failed (the same source code you would see if you used the "View Source" feature of your browser).
When we display the screenshot to you in our Test Report, our system attempts to render the source code we captured. Keep in mind that our display of the source code may not produce an accurate graphical representation of what the page looked like to the user when we initially tested the page. This is due to the technical limitations we have when rendering the captured source from our server rather than on your servers. Adding to this limitation is the fact that our system must disable Javascript in your source code during the rendering to prevent them from interfering with our own control panel code. For this reason the screenshot we display is often times not an accurate graphical representation of what a real user would have seen at the time of the test. The screenshot should only be used for observing the page's text content (and source code) and not for the purposes of determining whether the page rendered correctly at the time when it was tested.
Updated on: 10/10/2022
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