Troubleshooting Test Error #114700 (Not Responding)
Question / Issue: I received a Test Error #114700 named "Host/IP Not Responding" (or "Not Responding"). What does this really mean?
Symptoms/Cause: This error occurs when our test station attempts to run a test and the URL/IP address it is testing is not responding to any connection attempts and is totally unavailable. This error message will cause a test failure and means that, at the time of the test, we were unable to perform a Ping.
Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error:
If this is a new monitor that you're trying to set up for the first time or the monitor has been recently edited, and assuming the page/IP you're trying to monitor is currently up, first ensure that the URL/IP address (and port number if applicable) is correctly typed in the monitor settings.
Verify that the URL/IP Address you're attempting to monitor is a page that is accessible externally (not a private URL available only on a LAN or a private, non-routable IP address).
Check to see if there is a firewall that could be blocking Pings or other connections. If there is, you will need to allow the IP Addresses of all of our test stations to communicate with your server. For a list of test station IP addresses, contact Help Desk.
If this monitor was working previously, note the time of the error and ascertain if any changes have been made to your server's configuration that correlates with the time the error was detected. Check your server's error logs to see if there's any useful information to aid you in troubleshooting this issue.
Symptoms/Cause: This error occurs when our test station attempts to run a test and the URL/IP address it is testing is not responding to any connection attempts and is totally unavailable. This error message will cause a test failure and means that, at the time of the test, we were unable to perform a Ping.
Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error:
If this is a new monitor that you're trying to set up for the first time or the monitor has been recently edited, and assuming the page/IP you're trying to monitor is currently up, first ensure that the URL/IP address (and port number if applicable) is correctly typed in the monitor settings.
Verify that the URL/IP Address you're attempting to monitor is a page that is accessible externally (not a private URL available only on a LAN or a private, non-routable IP address).
Check to see if there is a firewall that could be blocking Pings or other connections. If there is, you will need to allow the IP Addresses of all of our test stations to communicate with your server. For a list of test station IP addresses, contact Help Desk.
If this monitor was working previously, note the time of the error and ascertain if any changes have been made to your server's configuration that correlates with the time the error was detected. Check your server's error logs to see if there's any useful information to aid you in troubleshooting this issue.
Updated on: 10/10/2022
Thank you!