What Happens When an Error is Detected?
As soon as an error is detected, we first validate the error from a second Test Station located in a different geographic region of the world. This is an important step because it enables us to accurately eliminate false alarms. See the related article below for details on how we eliminate false alerts.
Once the error has been validated (as mentioned above) the error data is complied and analyzed. It is only after this point that we will start sending out alerts based on your Alerts List. As long as the error continues, we will continue to test your website or server at predefined intervals and send Alerts out to the contacts that you configured in your Alerts List. It is important to note that we always perform a test just before sending out an alert message. This way we can insure the error still exists before we send out the alert message. Also, contacts on your Alert List are not alerted repeatedly if a monitor continues to fail. In other words, if you have a contact set up to be alerted five minutes after a failure is detected, they will only receive one failure alert five minutes after the failure is detected. They will not be repeatedly alerted every five minutes. If you want a contact to be repeatedly alerted, they must be configured into the Contact Alert list multiple times. Once we detect that the error has been fixed, we send out a final alert to all previously alerted contacts letting them know that the error has been fixed.
For more details about the timeline of testing that happens when an error is detected, please see the related link below.
Related Links
How Does AlertBot Eliminate False Alerts?
Once the error has been validated (as mentioned above) the error data is complied and analyzed. It is only after this point that we will start sending out alerts based on your Alerts List. As long as the error continues, we will continue to test your website or server at predefined intervals and send Alerts out to the contacts that you configured in your Alerts List. It is important to note that we always perform a test just before sending out an alert message. This way we can insure the error still exists before we send out the alert message. Also, contacts on your Alert List are not alerted repeatedly if a monitor continues to fail. In other words, if you have a contact set up to be alerted five minutes after a failure is detected, they will only receive one failure alert five minutes after the failure is detected. They will not be repeatedly alerted every five minutes. If you want a contact to be repeatedly alerted, they must be configured into the Contact Alert list multiple times. Once we detect that the error has been fixed, we send out a final alert to all previously alerted contacts letting them know that the error has been fixed.
For more details about the timeline of testing that happens when an error is detected, please see the related link below.
Related Links
How Does AlertBot Eliminate False Alerts?
Updated on: 10/13/2022
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