• When I Get an Alert, How Do I Know What's Wrong?

  Alerts will include a list of errors that our test stations find with your website or server. Due to message space constraints, SMS messages will only contain abbreviated error descriptions, while regular email alerts contain longer descriptions for each error. From these error messages you will be able to draw some conclusions as to what could be causing the error and take action accordingly. If you need more information about the error, you can login to the AlertBot Manager and view the eSome readers

• Contact Method Supported for Alerts

  We give you a couple options for receiving Alerts when your website or server encounters a failure. Here is the list of currently supported contact methods: Standard Email - receive alerts at any standard internet email address. SMS via Email - receive Alerts on any Cell Phone, Text Pager, or other mobile device that supports SMS messaging. This Contact Method requires you to use an email address provided to you by your mobile service provider to receive the SMS messaSome readers

• Changing the From Field Address in Emails & Alerts

  If you would like a different From Field Address in the alerts and other emails your receive from AlertBot, please email this request to the Help Desk. In this email please tell us what email address you wish to receive the emails from and we will make the change promptly. This, presently, only applies to monitor alerts, but it will eventually apply to other emails as well. Note: This is a feature that will eventually be available for you to change on your own within your account seSome readers

• Contact Method Name Field

  The Contact Method Name field is meant to collect a user-friendly name for this Contact Method. An example of this user-friendly name is: “Biz Pager” or “Personal Cell” or “Office Email.” As you can see, this not only allows you to identify what type of contact it is, but also what the purpose of the contact is. This way if the same Contact has multiples of the same contact methods, you can distinguish them from each other. The Contact Method Name value you enter will later be displayedFew readers

• Mobile Phone Number

  This field allows you to enter the mobile phone number that you wish for alerts to be sent to.Few readers

• Alerting More Than One Person

  Multiple people can receive alerts when an error occurs. Configuration options include specifying exactly when each person is alerted (during the error period) and which Contact Method to alert them through. For a details about how alerting works, see the related link below. Related Links When I Get an Alert, How Do I Know What's Wrong?Few readers

• Country Code

  This field allows you to select your country’s Telephone Country code. This code will often be the code of the country in which your cell phone provider is located. These locations are enabled by default, please contact sales for support: Canada Puerto Rico United States Virgin Islands Denmark France Germany Ireland Italy Netherlands Norway Poland Portugal Spain Sweden Switzerland United Kingdom South Africa Australia New ZealandFew readers

• How Do I Know When My Website or Server is Back Up?

  Whenever an error is detected on your website or server we send out alerts to the scheduled contacts on the Alerts List. Once your website or server returns to normal operation, we send out a final Alert to all the contacts that were previously alerted and let them know that the website or server is back up. This final alert will serve as your indicator that your site is back up and running.Few readers

• Alert Schedules Status Field

  The Alert Schedules Status Field is a drop down menu within the Alert Group that allows you to toggle the entire Alert Schedule between "Enabled" and "Disabled". If the status is enabled, the Alert Schedule will be active and any monitors that are assigned to this Alert Schedule will receive alerts according to the Alert Schedule in addition to any individual contacts specified within the monitor's unique Alert Schedule. If the status is disabled, the Alert Schedule is inactive. AnFew readers

• Alert Schedules Name Field

  The Alert Schedules Name Field is used to name a group of Alert Times, Contact Names, and monitors that you would like to share a common Alert Schedule. Alert Schedules can be included within a monitor's Alert section, allowing you to quickly set up an alert schedule if many of your monitors would normally have the same core of contacts to alert if the monitor fails tests.Few readers

• Alert Schedules Notes Field

  The Alert Schedule Notes Field is used to enter more detailed information regarding a specific Alert Schedule. This field accepts up to 1000 characters.Few readers

• Agreement

  This checkbox is to verify your acknowledgement that you agree to receive text messages from AlertBot and, as part of that agreement, you understand that receiving text messages may incur charges from your cell phone provider based on your cell phone plan.Few readers