• Why was My Monitor Deactivated?

  Question / Issue: My monitor was deactivated and I did not change the status in the manager? How could this have happened? Symptoms/Cause: If your website or server experiences an extended period of downtime, our testing system is designed to automatically deactivate your Monitor if your website or server does not recover within 48 hours from the time the initial failure was detected. Answer / Solution: If your monitor has failed for this extended period of time and our sysSome readers

• DNS IP's Used by AlertBot Test Stations

  AlertBot uses private caching only DNS resolvers. The DNS servers are not accessible to the general public. This is a safety measure to help protect against various attacks on DNS. Please review the following article provided by the U.S. NSA describing DNS operation, configuration and risks titled Defending Your DNS Infrastructure. Related Link: * Defending Your DNS Infrastructure (https://www.nsa.gov/portals/75/documents/what-we-do/cybersecurity/professional-resources/Defending%20Your%20Some readers

• Troubleshooting Test Error #129700 (HostNotInDNS)

  Question / Issue: I received a Test Error 129700 named "HostNotInDNS" (or "Domain Not in Local DNS"). What does this really mean? Symptoms/Cause: This error occurs when our test station attempts to run a test and is unable to locate the DNS record for your URL on the central DNS server that's nearest to the test station. This error will cause a failure. Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error: The DNS proviSome readers

• HTTP 404 Error When Following a Page Redirect

  Question / Issue: Why am I getting a HTTP 404 error from my Monitor, but if I go to the page with my desktop browser, it works just fine? Symptoms/Cause: There is a known bug that causes our Test Stations to misinterpret a particular type of page redirect as a HTTP 404 – Page Not Found error. This bug only affects web pages that force a Relative page redirect from the server-side. A Relative redirect is one that does not include the full directory path from the root directory to a fSome readers

• Troubleshooting Test Error #497700 (Timed Out)

  Question / Issue: I received Test Error 497700 named "Timed Out" (or "Step Timed Out"). What does this really mean? Symptoms/Cause: This error indicates that a step in your transaction process took longer than the "Step Time Out" value that is configured in your monitor. This error will cause a failure. Answer / Solution: Reviewing the failure log for this error, by logging into the Manager, can aid in identifying the exact cause of this error. Ensure the Step TimeSome readers

• Monitor Failure Due to Redirect on Non-Redirecting Web Page

  A monitor will fail if Follow Redirects is set to False and you do not have a foward-slash after the last directory in your URL path. The reason this redirect happens is explained thoroughly in the Related Article listed below named "Unexpected page redirect error caused by Test Scenario misconfiguration". Please see that article for more infomation. The recommended solution, as outlined in the related article, is that you should end ALL directories in the URL file Path with a forward sSome readers

• Troubleshooting Test Error #342700 (Pg Text Error)

  Question / Issue: I received Test error 342700 named "Pg Text Error" (or "Missing Verify Text"). What does this really mean? Symptoms/Cause: This error occurs when the test is unable to find the text that you've specified in your monitor within the HTML of the URL that you're testing. Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error: Ensure there are no additional spaces before or after the text entered in the verifSome readers

• Troubleshooting Test Error #684700 (OverBandwidth)

  Question / Issue: I received a Test Error 684700 named "OverBandwidth" (or "Bandwidth Overage Notice"). What does this really mean? Symptoms/Cause: This warning occurs when a test requires additional bandwidth beyond what is allotted to the monitor. This is typically due to the amount or size of the files (such as images and JavaScripts) that you have on your pages. This warning will not cause a failure in and of itself. It is just a warning. Answer / Solution: This errorSome readers

• ChartFX Control Not Installed Properly

  If you are experiencing broken images (Red X's or empty squares) where charts and graphs should be displayed (ex. Reports: Charts section after successfully running a report), either the required ChartFx Control has not been installed or was installed improperly. Also, this would indicate that you do not have the proper security permissions needed to (re)install it. In order to install the ChartFX control properly, you will need to be logged in to your computer with Administrative priviSome readers

• Unexpected Page Redirect Error Caused by Test Scenario Misconfiguration

  Question / Issue: Why does my monitor (Test Scenario) report a failure event due to a page redirect but when I open up the page in my internet browser, the page loads just fine? Symptoms/Cause: When people type a web address, sometimes they don't explicitly type out a default file. For instance, if you type out "http://www.mysite.com/dir/", the server receiving the request will automatically load a default file (commanly named "default.asp" or "index.php" depending on the Web ServerSome readers

• Problem with Frequent Short-Lived Downtime Events

  Most of our customers don't experience frequent short-lived downtime events like this, however a few customers do. We have always taken issues like this very seriously and have done a lot of research to understand why some customers experience this type of thing. What we have found is that this downtime is definitely really happening to these customers' servers and websites and this downtime is generally caused by unreliable website or server application hosting environments. Shared HostingSome readers

• How to Report a Bug or Make a suggestion for AlertBot

  First, we just want to thank you in advance for taking the time to help us improve AlertBot. We appreciate your feedback and always welcome it. To report your bug or suggestion, just write us a quick email (use the email address in the related links below) and briefly explain your suggestion or bug. We ask that whenever possible you also attach a graphical screenshot of the page showing the bug or showing the page you're suggesting an improvement for. Directions for attaching a screeSome readers

• What Does "Inconclusive Error" Mean?

  Our system tries to categorize errors it encounters on a website into known error patterns. It's usually very successful at this, but occasionally it encounters errors on a website that just defy a logical explanation. For example, an Inconclusive error could be raised if there's some packet loss occurring during the transmission of the test data. Inconclusive errors are almost always a consequence of other defined errors that are occurring at the time. If you clear up the other errors thatSome readers

• Screenshot on Error

  Question / Issue: How can I see what the test station saw when an error occurred? Answer / Solution: When we capture a screenshot we store an exact copy of the source code received from your server when the page failed (the same source code you would see if you used the "View Source" feature of your browser). When we display the screenshot to you in our Test Report, our system attempts to render the source code we captured. Keep in mind that our display of the source code may nFew readers

• Troubleshooting Test Error #114700 (Not Responding)

  Question / Issue: I received a Test Error 114700 named "Host/IP Not Responding" (or "Not Responding"). What does this really mean? Symptoms/Cause: This error occurs when our test station attempts to run a test and the URL/IP address it is testing is not responding to any connection attempts and is totally unavailable. This error message will cause a test failure and means that, at the time of the test, we were unable to perform a Ping. Answer / Solution: Here are some possFew readers

• Troubleshooting Test Error #217700 (HTTP416 Range)

  Question / Issue: I received Test error 217700 named "HTTP416 Range" (or "HTTP416 Range Failed"). What does this really mean? Symptoms/Cause: This test error occurs when your web server thinks that the file segment our test station requests does not exist or your server does not support Range requests for that file type. Answer / Solution: The range header is a standard part of the HTTP protocol that allows web browsers to request a defined segment of a file. We test it asFew readers

• Why Do I Get More Alerts at Night?

  There is actually a very simple reason why downtime is much more prevalent at night than during the day. It is a common practice among web hosting service providers around the world to frequently service their networks and servers at night and not during the day. The reason they choose to do this is simple: most of their customers are sound asleep at night and will not be disrupted by the short outage... that is everyone except for us that receive downtime Alerts. Service providers typicallFew readers

• Troubleshooting Test Error #261700 (HTTP Timed-Out)

  Question / Issue: I received Test Error 261700 named "HTTP Timed-Out" (or "HTTP Reply Timed-Out"). What does this really mean? Symptoms/Cause: This Test Error indicates that, although our test station was able to connect to your server to run its test, the test station either received a partial HTTP page or nothing at all while waiting for your server to transmit the page. We waited the entire length of the Timeout duration, which is configured inside of your monitor, but never recFew readers

• Troubleshooting Test Error #340700 (HTTP ??? Error)

  Question / Issue: I received a Test Error 340700 named "HTTP ??? Error" (or "Unknown HTTP Error"). What does this really mean? Symptoms/Cause: Most often, this error is associated with the period of time when our Test Station is trying to make a connection with your website/server and is unable to match the error occurring with an error that we've seen before. Answer / Solution: We are able to uniquely identify many errors during this connection process, but if you're expeFew readers

• Troubleshooting Test Error #194700 (HTTP302 Redrct)

  Question / Issue: I received Test error 194700 named "HTTP302 Redrct" (or "HTTP302 Redirect Found"). What does this really mean? Symptoms/Cause: This test error occurs when your server reports to our test station that the page it's trying to test is not at the URL specified and your server points us to a new URL where it believes the file is. Unless you have told the monitor it's all right to allow a redirect (see below), we will consider this error a failure. This is because websiFew readers

• Help Desk Support Levels

  Our standard support level consists of "on-demand" support, where services are provided and our customers can contact Help Desk if any additional assistance is needed. We also provide more advanced support levels that consist of "Proactive Support," where our customers receive script management and special consultations about their performance plus customized implementations.Few readers

• Troubleshooting Test Error #204700 (HTTP403 Forbid)

  Question / Issue: I received Test error 204700 named "HTTP403 Forbid" (or "HTTP403 Forbidden"). What does this really mean? Symptoms/Cause: This test error occurs when your server forbids our test station access to the URL you're testing. This is because the URL is restricted and requires valid login which either failed or no login info was provided for us to use. This error will cause a test failure. Answer / Solution: Here are some steps that may assist you in troubleshoFew readers

• Troubleshooting Test Error #219700 (HTTP500 Script)

  Question / Issue: I received Test error 219700 named "HTTP500 Script" (or "HTTP500 Server Script"). What does this really mean? Symptoms/Cause: This test error occurs when our test station is able to connect to your web server, but rather than sending an actual HTTP page, your server sends an HTTP500 error. This error indicates that there's something in the code of the page being tested that is causing the code to fail or crash during its execution. This includes issues such aFew readers

• Why Alerts are Showing the Wrong Test Time

  Typically this issue is seen when a user receives a monitor downtime alert and notices that the Test Time value in the Alert is displaying a time an hour or more earlier or behind the actual time they received the Alert. This would seem odd because they would have expected to receive the Alert very close to the last test time. This issue is commonly caused when the Time Zone for the Contact configuration was set improperly. This misconfiguration causes us to adjust the Test Time in your AleFew readers

• Troubleshooting Test Error #205700 (HTTP404 No Pg.)

  Question / Issue: I received a Test Error 205700 named "HTTP404 No Pg" (or "HTTP404 Page Not Found"). What does this really mean? Symptoms/Cause: This test error occurs when our test station requests a web page from your web server and your web server returns an HTTP 404 error because the page is not there. This error will cause a test failure. Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error: Ensure that the URL enFew readers

• Troubleshooting Test Error #685700 (OverTestTime)

  Question / Issue: I received a Test Error 685700 named "OverTestTime" (or "Test Time Overage Notice"). What does this really mean? Symptoms/Cause: This warning occurs when a test requires additional time to complete beyond what is allotted to the monitor. This warning will not cause the test to fail in and of itself. It is just a warning. Answer / Solution: This error message is given as a courtesy to give you time to diagnose why your Transaction is taking so long to loadFew readers

• Troubleshooting Test Error #117700 (Not Responding)

  Question / Issue: I received Test Error 117700 named "Not Responding" (or "Host/IP Not Responding"). What does this really mean? Symptoms/Cause: This error indicates that at least one of the multiple Pings we performed from our test station to your domain/IP Address did not respond. Answer / Solution: This error is a warning only and will not cause our test station to mark the test as a failure, in and of itself. Our test station performs multiple Pings when it receives onFew readers

• Troubleshooting Test Error #719700 (HTTP404 No Pg.)

  Question / Issue: I received a Test Error 719700 named "HTTP404 No Pg" (or "HTTP404 Not Found"). What does this really mean? Symptoms/Cause: This test error occurs when our test station attempts to process a file that's part of your web page; but, the server where the file is supposedly located returns an HTTP 404 Not Found error because the file is not actually there. Answer / Solution: Here are some possible solutions to aid you in troubleshooting this test error:Few readers